Shipping policy

Which countries does The DNA Company ship to?

The DNA Company ships to over 100 different countries. On checkout, if the country is found in the country drop down list, then we can ship to your country. If your country is not found in the list of shipping countries, please contact us at clientcare@thednacompany.com to determine if we can ship to your country.

Currently, we are unable to ship products to the following countries:

Brunei, Cambodia, Cayman Islands, France, Indonesia, Laos, Malaysia, Mexico, Myanmar (Burma), New Zealand, Philippines, Saudi Arabia, Serbia, Singapore, Spain, Thailand, Timor-Leste, Vietnam.

When will my order be shipped?
Orders received are packaged and shipped within 24 hours of receipt. In times of high demand or major holidays, order processing can take an extra 24 hours.

When will my order arrive?

Shipping times will vary depending on the shipment method used at checkout. Please allow for packaging and processing time on top of the following delivery standards for orders to arrive at their destination.

For the United States:

• 4 to 8 business days for standard shipping with $18 USD standard delivery option.
• 2 to 3 business days for express international shipping.

For Canada:

• 3 to 9 business days for shipping with $35 USD standard delivery option.
• 1 to 2 business days for express shipping.

For all other countries:

• 6 to 84 business days for shipping with minimum of $65 and is the responsibility of the shipper.
• Shipping times will range between 6 to 84 business days depending on the shipping option selected.
• It is strongly recommended to use one of the quicker methods of shipping if you wish to receive your order faster.

*All test kits that are being shipped back to any of our labs from any international points of origin, will be responsible to pay their own shipping. Due to different customs requirements, duties, taxes, and local ordinance rules, The DNA Company cannot assume any responsibility for the returning samples without them being tracked properly by a recognized shipping authority.